Welcome to the Equisstride Style Shop FAQ page. We’ve compiled answers to the most common questions about our premium equestrian apparel and services. If you can’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Products
What types of equestrian apparel do you offer?
We specialise in high-performance riding wear including:
- Base Layers & Long sleeve Tops
- Breeches and Riding Tights
- Riding Gloves
- Polo Shirts & T Shirts
- Sweatshirts & Hoodies
Are your products suitable for competitive riding?
Absolutely! Our apparel is designed with performance in mind, making it perfect for both training and competition. Many of our customers use our gear for professional equestrian events.
How do I choose the right size?
Each product page includes detailed sizing charts. We recommend measuring yourself and comparing with our charts for the perfect fit. If you’re between sizes, we suggest sizing up for comfort during riding.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking details. You can use this to monitor your package’s journey to your stable door!
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship to?
We ship globally except to certain remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days with full tracking
- Free Shipping: For orders over £50, delivered via EMS in 15-25 business days with basic tracking
How long does order processing take?
All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery estimates begin when you receive shipping confirmation.
Will I need to pay customs fees?
International shipments may be subject to customs fees which are the responsibility of the recipient. We handle all customs documentation for you.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn with original tags attached. Return shipping costs are the customer’s responsibility, and refunds are processed within 5 business days of receiving returned items.
How do I initiate a return?
Please email [email protected] with your order number and reason for return. We’ll provide instructions for returning your items.
What if my item is faulty?
We take pride in our quality control. If you receive a faulty item, please contact us immediately and we’ll arrange a replacement or refund, including return shipping costs.
Contact Information
How can I contact customer service?
Our team is happy to help! You can reach us at:
- Email: [email protected]
- Postal Address: 9 Middlesex St, London, GB EC6T 6CH
Thank you for choosing Equisstride Style Shop for your equestrian apparel needs. Ride in style. Ride with confidence.