At Equisstride Style Shop, we combine premium equestrian craftsmanship with exceptional service to ensure your complete satisfaction. Whether you’re preparing for competition or everyday riding, our transparent policies let you shop with absolute confidence.
Shipping Information
Order Processing
We carefully prepare all orders within 1-2 business days of payment confirmation. You’ll receive tracking information via email once your order ships.
Shipping Methods
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
– Recommended for time-sensitive orders
Free Shipping (Orders over £50):
– Carrier: EMS
– Delivery: 15-25 business days after dispatch
Note for Competition Riders: For essential competition gear, we recommend selecting Standard Shipping and ordering well in advance to accommodate potential exchanges.
International Shipping
We ship worldwide (excluding certain remote areas and parts of Asia). All international shipments may be subject to customs fees, which are the customer’s responsibility.
Our Returns Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be:
- In original, unworn condition
- With all tags attached
- In the original packaging
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- All styles of gloves
Simple 3-Step Return Process
1. Initiate Your Return
Email our customer service team at [email protected] with:
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Equisstride Style Shop Team,
I would like to request a return/exchange for the following item(s) from order #[Your Order Number]:
– Item Name: [Product Name]
– Size: [Size]
– Quantity: [Quantity]
– Reason for Return: [Reason – e.g., Size Exchange, Change of Mind, etc.]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Number]
2. Package & Ship
Once approved, you’ll receive:
- A return authorization number
- Shipping instructions
- A returns form (to include in your package)
Important:
- Include all original packaging and tags
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- We recommend using a trackable shipping service
3. Refund Processing
After receiving and inspecting your return (typically within 3-5 business days):
- Refunds: Issued to your original payment method within 5-7 business days
- Exchanges: Your replacement will be shipped via your chosen method (additional shipping charges may apply)
- International customers: Refunds processed in GBP (£). Your bank may apply foreign exchange rates
Exchange Requests
Prefer a different size or color? We’re happy to help:
- Follow the standard return process above
- Clearly indicate you’d like an exchange and specify your preferred replacement
- If the exchange item costs more, we’ll invoice you for the difference
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us immediately at [email protected]. We’ll:
- Arrange a prepaid return label
- Expedite your replacement at no cost
Return Shipping Address
Equisstride Style Shop Returns
9 Middlesex St
London, GB EC6T 6CH
Need Assistance?
Our equestrian-savvy customer service team is always ready to help at [email protected].
Ride in style. Ride with confidence.